India is the first choice for companies in the US and UK to outsource KPO Services. The primary reason being: India offers high-quality services at a cost-effective price. The KPO industry has been steadily growing over the past few years. In India, the KPO industry has claimed more than 250,000 jobs, cites a recent study. India has been able to attract a lot of KPO deals, because of several key factors.
India has a large talent pool of specialists, scientists, PhDs in different fields, engineers and an innumerable number of graduates and post-graduates. An extremely skilled and educated manpower, such as these, has made KPO possible in India. India is the 2nd country in the world, to have the highest number of highly educated and skilled people. Such advantages have enabled India to gain 20% of the world’s KPO business. This percentage has not stopped, but is steadily increasing.
You may have been curious to know about the different segments of outsourcing. On a broad basis, the gamut of outsourcing services outsourced to countries such as, India can be classified into technology services and business process outsourcing (BPO) services. Most companies in the U.S and U.K outsource part of their technology services. Some of these services include network support services, software support and services, telecom services and many more.
The companies that outsource technology services choose a reliable outsourcing partner based on the following factors. Best-of-breed technology and infrastructure, high-end software that is capable of handling the enormity of work sent by the client, skilled professionals and timely deliveries are what most of these organizations want. India is one outsourcing partner who can offer all these and much more to companies seeking technology services.
Why has India become immensely popular among outsourcers? The answer is quite simple: Outsource to India and benefit from quality services at a lower cost. India is teeming with highly-skilled manpower, who can provide world-class services at lesser costs. You name it and India can provide it. Be it software services, support or any other services, you can find a partner in India who can carry out your requirements. India also has the highest number of IT companies in the world. Being prolific in English and in software skills, Indians have made India become the world’s most preferred outsourcing country. India is growing from better to best in this outsourcing era. Almost all IT giants have a base in India which provides support and services. So what has brought India to this enviable position? What has given India this advantageous edge?
Firstly India has a large manpower of well-educated English speakers who are proficient in computer skills and adept in software/ hardware skills. India also offers the advantage of maximized revenue and minimized costs. Outsourcers can gain from a double-benefit while outsourcing, since India offers high-quality services at a lower cost. This cost difference has proven to be a major differentiator, as there is whole lot of difference between in the costs in India and US. The time difference between India and the US has enabled US companies to provide 24-hours support to their customers. US outsourcers benefit the most from the time and cost difference. Other advantages include high-end technology and connectivity, world-class infrastructure, and a secure political and economical environment.
The first step to outsourcing securely is to fully understand what you are outsourcing. Before you outsource, evaluate your in-house policies and regulations. This will help you in deciding the level of risk management that you need to take on before you begin to outsource. Keep in mind the risks involved in data handling, because if your outsourcing partner loses any information or data, you will be affected and not your outsourcing partner.
When outsourcing, choose a country who can met you needs. After deciding on outsourcing to a particular country, do some research on disaster risks, such as earthquake, flood etc. Also check on the country’s rules, conformity controls and economic/ political/ financial stability of the country.
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