What’s the Next Big Thing in Outsourcing?

When the outsourcing phenomenon fist started taking the world by storm, software maintenance and development services were mainly outsourced. From the onset of outsourcing, India has been the main offshore vendor providing an entire range on IT and ITES services. After the first phase of outsourcing software services has passed, the next phase took on a whole new turn when companies started offshoring all their back-office work, such as accounting services, payroll processing services, procurement services and claims processing services amongst others. The second phase of outsourcing has been rightly called business process outsourcing.

With the rise in outsourcing, there have always been debates and arguments about whether outsourcing business processes to India, China and other countries is a good idea or not. Though there are cost advantages, companies wonder whether outsourcing is a good option. One major reason being, that some jobs require knowledge about the local culture, domain expertise in a particular industry or even a good understanding of business practices. These concerns have made companies cautious about outsourcing. Some organizations have even burnt their fingers at outsourcing and then taken their jobs back to their own country. Continue reading

How to Evaluate your Outsourcing Vendor?

If you have been outsourcing your services or have experience in offshore outsourcing, you would have realized the benefits of offshore outsourcing, namely maximized savings, cost-competitive prices, highly-flexile resources, shorter delivery cycles and increased efficiency. For organizations who want to step onto the threshold of outsourcing, choosing an offshore outsourcing vendor and evaluating the vendors’ capabilities can be a tedious task.

If your organization is keen on offshore outsourcing, then you must choose the right outsourcing partner, who can efficiently meet your outsourcing requirements. When you start searching for an outsourcing partner, you will meet many outsourcing vendors who will claim to meet all your outsourcing requirements, but you must choose an outsourcing partner only after thoroughly evaluating your vendor.

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