You already have a website that is bringing in several inquiries through email, but you find your business account piling up day after day with no time left to reply to your customers. You know that a live chat service on your website can covert visitors into customers, but you lack the resources and expertise to set up a 24/7 chat support function.
With most of your personnel handling core business functions, you are not able to provide your valuable customers with a live chat feature or prompt email replies. Slow replies to emails, ignored emails or chat services that do not function 24/7 can all make a dent in the growth of your business. This can also result in old customers losing their confidence in your brand and new visitors not getting converted into customers.