Looking for Answers to Complex Business Problems? Try Data Analytics

Did you know that your data can be integral in providing you with useful business insights and in helping you solve your business dilemmas? Yes, by evaluating the data about your customers, finances, employees or suppliers, you can find out a significant pattern that can aid you in making informed decisions about your company’s future.

With expert data analytics services from an experienced service provider like Outsource2india, you can stop taking chances and start making decisions that are backed up with evidence from your data.

What is data analytics?

The intricate process of cleaning, examining, modelling and altering the data of a business, so that useful information can be gleaned out is referred as data analytics. By segregating useful information from a huge pile of data, companies can arrive at the right conclusions for complex business ordeals. Data analytics can also reveal information on the trends within your data and its significance in relation to your competitors.

Data analytics can be used for any type of industry

Here are some examples of how data analytics can be used in accordance to the specific needs of different industries:

  • Banking and Finance Industry: Data analytics can help your bank with customer acquisition, cross-selling strategies, delinquency, recovery campaigns and customer segmentation.
  • Telecom Industry: With the use of data analytics you can analyze every area of the telecom lifecycle, starting with customer segmentation, customer affinity analysis, churning and retention and credit risk management.
  • Retail Industry: Data analytics is a handy tool to use if you are from the retail industry. It can help you with your sales analysis, out of stock analysis, lifetime value analysis, brand dynamics and category trends. Continue reading

How to Retain your Customers through Customer Support?

While catching the attention of new customers can be a battle, retaining existing customers can be an even more hard-to-achieve feat.  With high expectations and demands for premium quality services, customers of today are very difficult to impress.  Additionally, online social media sites like Twitter and Facebook have made it hard for companies to survive, as with comments/feedback from customers, a company’s reputation can either be lifted up or broken down. So, how do you retain your customers and keep them happy? The best way to build solid customer relationships and increase your brand loyalty is to establish effective communication channels between you and your customers.

If this does not fall under your area of expertise, you can always try outsourcing to a customer support company like Outsource2india. An experienced service provider will know which customer retention strategies to use based on the nature of your business. With quality email, chat and call services, you can be sure of your customers enjoying a pleasant experience across your delivery centers.

Customer retention services

The following is a list of some of the customer care and retention services that you can offer your customers by outsourcing:

  • Providing 24/7 toll free customer care
  • Cross-selling and up-selling programs
  • Quick resolutions of complaints and other issues
  • Providing billing information
  • Answering to investor account inquiries Continue reading

4 Advantages of Outsourcing HR Services for your Small Business

As a small business owner, you might think that outsourcing HR services has benefits only for large companies.  You may be under the perception that outsourcing can only help large enterprises by streamlining their business functions and helping them reduce cost. This however is not entirely true.  In today’s economy, even small businesses can benefit from outsourcing human resource services to a skilled outsourcing service provider.

Here are the top four advantages that your small business can leverage by outsourcing HR functions:

1. Shift your focus towards business productivity: Do you spend a countless number of hours on managing routine administrative tasks? With HR out of your hands, you can shift your focus towards the revenue generating activities of your business. This way, you can enjoy a better ROI (Return on Investment).

2. Enjoy an enterprise class solution: By outsourcing your HR functions, you can enjoy several enterprise class benefits. This can help you minimize your costs and successfully compete with other small and large business rivals. Continue reading