Looking for Answers to Complex Business Problems? Try Data Analytics

Posted on April 25, 2014

Did you know that your data can be integral in providing you with useful business insights and in helping you solve your business dilemmas? Yes, by evaluating the data about your customers, finances, employees or suppliers, you can find out a significant pattern that can aid you in making informed decisions about your company’s future.

With expert data analytics services from an experienced service provider like Outsource2india, you can stop taking chances and start making decisions that are backed up with evidence from your data.

What is data analytics?

The intricate process of cleaning, examining, modelling and altering the data of a business, so that useful information can be gleaned out is referred as data analytics. By segregating useful information from a huge pile of data, companies can arrive at the right conclusions for complex business ordeals. Data analytics can also reveal information on the trends within your data and its significance in relation to your competitors.

Data analytics can be used for any type of industry

Here are some examples of how data analytics can be used in accordance to the specific needs of different industries:

Banking and Finance Industry: Data analytics can help your bank with customer acquisition, cross-selling strategies, delinquency, recovery campaigns and customer segmentation.
Telecom Industry: With the use of data analytics you can analyze every area of the telecom lifecycle, starting with customer segmentation, customer affinity analysis, churning and retention and credit risk management.
Retail Industry: Data analytics is a handy tool to use if you are from the retail industry. It can help you with your sales analysis, out of stock analysis, lifetime value analysis, brand dynamics and category trends. Continue reading →

How to Retain your Customers through Customer Support?

Posted on April 17, 2014

While catching the attention of new customers can be a battle, retaining existing customers can be an even more hard-to-achieve feat. With high expectations and demands for premium quality services, customers of today are very difficult to impress. Additionally, online social media sites like Twitter and Facebook have made it hard for companies to survive, as with comments/feedback from customers, a company’s reputation can either be lifted up or broken down. So, how do you retain your customers and keep them happy? The best way to build solid customer relationships and increase your brand loyalty is to establish effective communication channels between you and your customers.

If this does not fall under your area of expertise, you can always try outsourcing to a customer support company like Outsource2india. An experienced service provider will know which customer retention strategies to use based on the nature of your business. With quality email, chat and call services, you can be sure of your customers enjoying a pleasant experience across your delivery centers.

Customer retention services

The following is a list of some of the customer care and retention services that you can offer your customers by outsourcing:

Providing 24/7 toll free customer care
Cross-selling and up-selling programs
Quick resolutions of complaints and other issues
Providing billing information
Answering to investor account inquiries Continue reading →

5 REO Services That Can Make your REO Business a Success

Posted on April 11, 2014

If you are an REO broker then you will understand the pressures that come with managing REO operations. The constantly changing protocols, the numerous assets that need to be tracked and the long processing of bills can take its toll on you and your employees. In fact, REO operations can leave you feeling frustrated and even shift your time, energy and enthusiasm away from your core business activities.

Thankfully, with outsourcing, you can wave goodbye to such worries. Today, you can sit back and successfully outsource REO services to India, and leverage benefits like, on-time deliveries, low cost services and streamlined solutions. Here are five REO services that you can easily outsource to India:

1. REO reimbursement services – Get reimbursed on time

With end-to-end REO services from a dedicated service provider in India, you can finally shift your focus into running your business. A team in India will see to it that your bills are processed accurately and submitted on time, every time. With REO reimbursement services, your company can get all your bills reimbursed faster and also benefit from an increase in your cash flow.

2. REO administrative services – Save on time and effort

Business functions like MLS entry, buyer lead follow ups, managing prospects, marketing and HOA research are not only time consuming, but also require the expertise of professionals. With outsourcing, you can relax, while your service provider places your assests on the local MLS, follows up on buyer leads, conducts HOA research and markets your company through flyers or blog posts. With such administrative tasks out of your mind, you can channel all your time into the value generating activities of your business.

3. REO valuation services – Shorten the delivery time to customers

With expert valuation services, you can minimize the delivery time to your customers. Your service provider can ensure that your customers notice you through Third Party FEE BPO services. By getting your company’s name listed, you can earn back your reputation. There is also the option of Monthly Marketing Reports, through which you can update your status, make comparisons and provide feedback. Continue reading →

4 Advantages of Outsourcing HR Services for your Small Business

Posted on April 4, 2014

As a small business owner, you might think that outsourcing HR services has benefits only for large companies. You may be under the perception that outsourcing can only help large enterprises by streamlining their business functions and helping them reduce cost. This however is not entirely true. In today’s economy, even small businesses can benefit from outsourcing human resource services to a skilled outsourcing service provider.

Here are the top four advantages that your small business can leverage by outsourcing HR functions:

1. Shift your focus towards business productivity: Do you spend a countless number of hours on managing routine administrative tasks? With HR out of your hands, you can shift your focus towards the revenue generating activities of your business. This way, you can enjoy a better ROI (Return on Investment).

2. Enjoy an enterprise class solution: By outsourcing your HR functions, you can enjoy several enterprise class benefits. This can help you minimize your costs and successfully compete with other small and large business rivals. Continue reading →