Monthly Archives: September 2014

How To Hire A Top Quality Data Entry Team?

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Businesses of today are moving at a frantic pace and accumulating plenty of data along the way. Without finding out a way to enter, manage and organize your data, your company can be left with piles of data that is unused, disorganized and from which you cannot base your decisions. This is where hiring a competent data entry team can help. But how do you choose the right data management team for your company? Here are top three qualities that you would need to look out for while outsourcing data entry:

1. Accurate data entry

Since data entry is a process that needs to be 100% accurate, ensure that the team you hire is capable of delivering top-notch data entry services, in terms of accuracy. Set up a meeting with the team and find out more about their way of working. Do they enter data late at night? Is the workplace equipped with good quality computers? Are they well-versed in English? Such factors can have an impact on the quality level of the data entry team. Do take time off to ask questions and check the quality assurance process of the data entry service provider. Finally, do not hurry into engaging a data entry team, but take time in hiring a team who can assure you of accurate services.

2. Fast turnaround time

While accurate data is vital, many businesses also require their data to be entered quickly, so that is can be processed on time. This is why you will need to check the turnaround time of a data entry team before you hire them. Find out about their record and counter check if the claims made on their website is correct. Another thing to do, would be evaluate your project and get a realistic expectation of the turnaround time. Before you make assumptions about the service provider, you must try to find out their limitations. Do the data entry operators work on shifts? Is the company working on a time zone that is different from yours? What does the company promise if they fail to meet your deadline? Asking such questions can help you decipher if the data entry team can compile by your timeline. Continue reading →

5 Tips for Managing an Outsourced Call Center Team

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Have you just outsourced call center services and have been worried about managing an outsourced customer support team? How do you make the most of outsourcing and make your outsourcing venture a sure success? Here are 5 great tips that you can use to effectively manage an offshore call center team and double your ROI at the same time:

1. Set out clear objectives

Be firm and specific while spelling out your customer support objectives and tell the vendor what you mean to accomplish by outsourcing. Set up a meeting with your internal team and chart out a plan defining your criteria for success, the systems required to measure the performance and how such metrics should be applied to optimize seamless call center operations. Insist on the vendor providing you with better customer care and social media engagement.

2. Search for the right operations manager

Ensure that the operations manager you hire has great organizational and time management skills. He/she must also possess a minimum amount of experience to efficiently handle call center operations. Here is why these skill sets are of utmost importance:

  • Organizational skills: Your manager has to be completely focussed, highly organized and an efficient multi-tasker as he/she will need to manage a long list of tasks, such as staffing the account, managing a team of agents, solving technology issues, working with the client, addressing the workflow and monitoring customer cases.
  • Experience: Experience is important as the manager should set the tone for the team and lead them. He/she must be conscious of the big picture view of program operations and should be able to accurately assess and improve the team’s performance. Such attributes can only be gained through experience.
  • Time management skills: In the customer support world, every second matters. Calls are measured in seconds and operators are paid by the hour. The manager whom you hire must ensure that all the agents confirm to the schedule, prioritize tasks, work productively and focus on accomplishing measurable goals.

3. Build up an effective team

In order for your customer support team to run efficiently, you will need brand care specialists who can align your program with your brand. Ensure that there is perfect alignment between the supervisors, representatives, senior management, operations manager and the stakeholders.

Form a team with a core of experienced customer support agents who know about call centres, the culture and who can help in mentoring new agents. Only hire agents with the right skill sets and attitude. Finally provide intensive training to your team that will enable them to impart product/service knowledge in a quick and efficient manner. If possible also include subject matter experts in your team, as they can guide the team in up-selling and cross-selling products. Continue reading →

What Are Mortgage Title Services?

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If own a mortgage company, then you will know the huge challenge that comes with transferring the title from the seller to the buyer. When handling titles, you will have to consider several things like title transfer, acquiring the mortgage policy, caring out the financial analysis or obtaining property insurance. Apart from this complicated process, which requires the effort of several employees, it also needs huge investments in terms of money and time.

This is where outsourcing comes into the picture. A mortgage service provider in India can order and examine titles, develop title insurance and make everything easier for your underwriters. Here are four mortgage title services that your mortgage company can benefit from:

1. Title insurance

Title insurance refers to covering the property, by protecting the seller and the buyer. The borrower and the lending institution require separate title insurance coverage for the property, as the lender’s insurance policy will not protect the interests of the buyer. This is why the buyer will require a separate title insurance to cover up the risks. When the lender holds title insurance, it ensures that the property has a valid lien. Your mortgage service provider in India can order the title on behalf of the lender, thereby saving you time and effort.

2. Title search and ordering

Based on the unique requirements of the lending company or the buyer, your mortgage service provider in India can search and order titles based on the city, area or county. If the title search is already executed by the company, then the service provider can order the title. Outsourcing can free you from the tiresome task of working with loan officers, coordinating with title companies, following-up and finally acquiring a detailed title report. Continue reading →

The Pros and Cons of Outsourcing Engineering Services

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With growing consumer demands for new products, a large majority of companies are thinking about outsourcing engineering services to India, and thereby increasing their engineering capability. If your company is at such crossroads, you may be wondering about the pros and cons of outsourcing engineering services.

The pros

  1. A compressed development cycle: When you outsource engineering services, you will have an expert team of dedicated professionals who will be at your disposal. This will drastically shorten your development cycle of new products, thus providing you with fast and cost-effective results.
  2. Better operational efficiency: By outsourcing product development to an engineering service provider, you can save on fixed assets, engineering resources and the rising cost of labor. This will leave you with enough finances to invest into your core competencies.
  3. Access to value add services: At times, you may find that the development of a product requires value-add services like software development to finish up a project or the development of firmware to help in the development of a specific hardware. Instead of again hiring additional resources, you can enjoy such value add services by outsourcing.
  4. Flexibility: By outsourcing the engineering and design of a product, you can utilize the extra time and energy to improve and develop your core competencies. Outsourcing can give your company the much needed flexibility that it deserves.

Continue reading →