Monthly Archives: January 2018

What are the Most Popular Online Market Research Methods?

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Did you know that online market research methods are more effective, convenient and cost-friendly when compared with traditional market research methods? Find out more.

In the not-so-distant past, market research was a tedious, expensive, and distinctively complex manual process, usually carried out without standardized techniques. With the arrival of the internet, limitations in market research have been reduced considerably. Online market research has successfully beaten hurdles like the excessive cost of research, protracted timelines, and heavy workloads.

Traditional limitations of market research have been substantially reduced with the help of the internet. In addition, the possibilities for better quality research through online market research continues to grow by the day. Formidable hurdles to traditional market research such as excessive costs, heavy workloads, and protracted timelines no longer exist, thanks to online market research.

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Why Choose a Call Center with Live Call Monitoring?

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Did you know that live call monitoring can effectively train agents, improve best practices and increase the overall efficiency of a call center? If you plan on outsourcing call center services, you will need to choose a call center that offers live call monitoring. Find out why.

When global enterprises outsource call center services, they expect quality customer support services. What better way to ensure quality customer support, than live call monitoring? Live call monitoring refers to the process of listening to an agent and caller in real-time, to ensure that quality standards are being met. When outsourcing, be sure to choose a service provider that offers this feature.

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General Data Protection Regulation (GDPR) – Why it matters?

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Does your enterprise comply with the new data protection rules of GDPR? Find out more about GDPR and why it matters.

The General Data Protection Regulation (GDRP) has brought about a momentum change in data privacy legislation. The GDPR was created to protect customer information all through the European Union (EU) and develop a better system of responsibility when it comes to data breaches. The primary intent of the GDPR regulation is to unify and tighten data protection for individuals within the EU (European Union).

The GDPR aims to offer control back to residents and citizens over their personal data and to streamline the regulations for international business within the EU. The GDPR will replace the data protection directive of 1995 and will be enforceable form 25th May 2018, after which it will be directly applicable and binding.

Let’s understand more about GDPR.

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8 Outsourcing Trends to Look Out for in 2018

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What will outsourcing be like this year? Read this blog post to find out 8 upcoming outsourcing trends to look out for in 2018.

The outsourcing industry is likely to grow by leaps and bounds in 2018, with the aid of centralized technology. Latest survey reports have stated that 65% of firms that outsourced in the past will continue to do so this year. This only goes to show the faith and reliability that world-wide entrepreneurs have in outsourcing.

From cloud computing to artificial intelligence and transformation of communication, let us explore some of the upcoming outsourcing trends for year of 2018.

  1. Cloud computing will reach its peak

    Cloud computing in 2018 has been predicted to reach 200-Billion USD very quickly. Firms will now be able to increase their functionality capabilities and process areas, while managing the problems/requirements of clients with ease. Cloud computing will pave the way for cost-effective and customized solutions.

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