Monthly Archives: November 2018

10 Points to Consider When Outsourcing Software Testing

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If your business is on the lookout to outsource software testing services for any of your automation testing or manual work, check out this blog post.

If your company develops software, you will be in definite need of software testing. Outsourcing software testing is a great way for your company to drive innovation and to focus on your primary business functions. Outsourcing can put you in touch with experts who will efficiently work on your software to ensure enhanced product quality and a better business outcome. Regardless the scope of your software testing project or the frequency of testing required, your business can save on both revenue and hassles through outsourcing.

Only outsourcing can bring in higher cost benefits, reduced in-house efforts, access to specialized skills, quick deliverables and tested final products. To start outsourcing software testing, there are some aspects that you will have to consider. Read the following points to get a better picture of what you have to consider before outsourcing software testing.

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Syndicated Research or Custom Research: What to Choose?

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Read this blog post to find out if your business should choose syndicated research or custom research.

As you would already know, market research is an essential tool that is an absolute requisite for a winning business strategy. When it comes to research, organizations are confused if they should start with syndicated research or custom research. Which type of research should you use and why? Let us find out.

Syndicated research

To start with, syndicated research focuses only on specific types of data like surveys, product launches analysis or scan data. This gives companies a bigger picture to look at and showcases long-term strategic insights to the company. Syndicated research is a cost-effective means to obtain a broad view of your product/service environment.

If your business opts for syndicated research, you can expect better overall market insights, good brand positioning and effective market strategy. Not only will you be able to understand the size of the population and the spend in a given market, but you can also stay up-to-date with macro-level trends.

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Top 5 Advantages of Outsourcing Inbound Customer Support

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Outsourcing inbound customer support can increase sales, catapult business growth and guarantee higher customer satisfaction ratings. Read this blog post to find out about the top five advantages of outsourcing inbound customer support.

Did you know that one of the best ways for your company to quickly boost efficiency, productivity and profits is to outsource inbound customer services to an external call center? Yes, it’s true! Several businesses have attributed their increase in success to shifting their in-house inbound support to an outsourcing service provider. Choosing this approach will not only make your operations run smoothly for your business, but also for your valuable customers.

Still not convinced? Continue reading this blog post to find out how outsourcing inbound customer support to an external call center can drastically improve your business. Here are the top five advantages of outsourcing inbound customer support.

  1. Make a positive and long lasting impression on your customers

    As you would already know, offering customers with excellent customer support is important to the success of your business. Word-of mouth advertising will drastically increase when your customers are impressed with the quality of the services offered. At the same time, dissatisfied customers will warn prospective customer to stay away from your company. Offering your customers with a reputable call center is a sure way to make sure that your customers always receive the best services. An external call center will have a team of experienced and skilled customer support executives to represent your business in a proficient manner. With a dedicated team offering constant assistance to your customers, your customers are definitely going to be satisfied with your company.

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Why Outsource Legal Research?

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Outsourcing legal research services can not only help you to save on cost, but can also give your attorneys the extra time to focus on their lawsuits. Find out more about the legal research outsourcing and why you must consider it.

The process of obtaining an answer to a legal question or extracting the legal precedent that can be cited in a brief or trial is known as Legal Research. Almost every appeal, lawsuit and criminal case requires a certain amount of legal research. Legal research services can throw light on binding law that is codified in statues, caselaws or regulations. It can also explain legal theory and primary law found in legal digests, journals or treatises. The most important function of legal research is to find out how previous courts have decided for cases with a similar fact pattern. Legal research is also used extensively to look up cases and to verify the current law.

Legal research offers many uses for attorneys and paralegals. While an attorney may use legal research to decide how to proceed with a particular case (by reviewing caselaws with a similar fact pattern), a corporate lawyer may use legal research to evaluate whether a new policy would expose a company to liability (by researching about employment laws, building codes etc).

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How to Expand Your Business with Translation Services

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Read this blog post to find how translation services can widen your customer base, expand your business and catapult your sales.

With globalization taking over the world of business, it is getting more and more critical to meet your customers where they are. If your current target audience is a limited percentage who only understands “English”, then you are definitely missing out on new customers. Communicating about your products/services only in English will limit your business possibilities. You must keep in mind that although English is a universal language, there are several countries that do not speak it.

Did you know that 90% of online shoppers spend their time shopping on websites that are available in their native language? By not making your website available to your target audience, you run the risk of making them shop on your competitors websites. If your English website is not understandable to customers, they will quickly switch to another website, rather than trying to understand about your brand. Getting your website translated is a great way to make a good first impression on your target audience, since it is your first point of your contact with your new customers.

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