Monthly Archives: February 2019

10 Questions to Ask Before Outsourcing Mobile App Development

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Find out what questions you can ask before outsourcing mobile app development.

If a mobile app is executed and developed in the right manner, it has the potential of offering increased growth, efficiency and revenue for your business. This is why development is so critical, as faults in this stage can lead to the development of a dysfunctional app that would not give you the desired results.

To achieve success in mobile app development, you require clarity of purpose and focus. To make this happen during outsourcing, you and your team will have to sit down and ask some critical questions before outsourcing. Here are ten questions that you can start with:

  1. What is the specific purpose of the mobile app?

    Are you developing an app just for the sake of it or because you are caught up in the hype about mobility. Is your app just going to be a corporate version of your website or will it have a specific purpose? Asking yourself the purpose behind developing a mobile app can help you come up with effective mobile app that serves a definite purpose. For your mobile app to be successful, it should be highly focussed and address a specific function/purpose. You can discuss with the outsourcing team and zero in on specific purpose of your app or the definite problem that it is going to resolve. Think about why your mobile app will be required, how your customers can benefit from it and how app can be a more convenient option when compared with your website.

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4 Things an Industry Analysis Can Help Your Business With

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An industry analysis can show you how your enterprise is performing in the market, what opportunities are available and how to position your enterprise. Find out more about the 4 things an industry analysis can help you with.

A group of firms offering similar services or products is known as an “Industry”. Whether your enterprise belongs to a manufacturer, services, retailer or any other type of business, it is extremely important to know the in and out of the industry that you belong to. Industry analysis can help. Industry analysis is a business research tool that can help you tap into the potential of a specific industry. Industry analysis consists of evaluating the market, political and economic factors that influence the way your industry develops. Understanding the way in which your business operates can ensure continued growth and success for your enterprise. Let us explore the importance of industry analysis for your enterprise.

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Why You Need Super-Agent Services in 2019?

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Super-agent services can help your business benefit from a higher ROI, increase in productivity and higher compliance. Find out why your business needs super-agent services in 2019.

With the era of digital transformation, call centers have come a long way ahead. As we step into an age where customers require and expect quick responses to their queries, call centers have to take quick steps to use the effectiveness of virtual customer service technology and self-service. Call center agents should be able to handle the complex, crucial and emotional interactions of customers. Even though machines are replacing human interactions, customers will still need to talk to actual humans when there is an issue.

This has brought about the need for customer service professionals and call center agents to reduce expensive repeat contacts, minimize damaging customer churn and focus more on offering a rich customer experience that self-service digital functions simply cannot offer. With the playing field being levelled for businesses with regards to pricing and products, customer service will now be a key differentiator for brands who want to maximize on their profits and succeed in competitive business environment.

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Top 5 Challenges in Mortgage Processing and How to Resolve Them

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Read about the five challenges affecting the mortgage industry and how outsourcing can help to resolve them.

Being a mortgage lender in today’s world is no easy task. It comes loaded with responsibilities that can test your decision-making abilities, managerial skills and ideation capabilities to name a few. Apart from these, there is also an enormous amount of data to be handled on a day-to-day basis. This is why more and more mortgage processors are looking for a way to simplify the mortgage processing process and catapult efficiency.

Most mortgage lenders will agree that mortgage loan application, mortgage underwriting, mortgage post-closing and auditing require a skilled team. Lenders will also agree that manual skill must be aided with latest technology, which would help the business enjoy higher profits in the long run. Mortgage lenders across the globe are facing challenges in the industry. The five biggest challenges that mortgage lenders are facing are include:

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