Read this blog post to find out how market research can be used to bring benefits to hospitals, healthcare centers and clinics.
It is a well-known fact that market research is a must-have strategic investment in industries like technology, consumer packaged goods, entertainment, hospitality etc. But what about hospitals, healthcare clinics and healthcare centers? Do they require market research? Yes, just like any other industry, the healthcare industry too requires market research. In fact, this industry needs market research more than any other industry because the end result is not to create profits or sales, but to assist people and even to save human lives.
Here are three reasons why healthcare market research is a must have for the healthcare fraternity.
2020 will see a shift from operations to strategy, peripheral activities to differentiations, and single activities to entire organizations.
In the year of 2020, outsourcing will emerge in new areas. But do you know what areas of a business will be outsourced in 2020? Let us explore. Over the last decade, enterprises have been moving their production or other such services offshore, so as to leverage lower costs of production. Outsourcing has now moved outside of an organization’s core business, with enterprises also outsourcing their single-service needs.
In the year of 2020, outsourcing is said to evolve and include more strategic areas. There will be a shift from operations to strategy, peripheral activities to differentiations, single activities to entire organizations and basic needs to complex problems. Continue reading →
Universal agents are equipped to do everything – right from confirming the identity of the customers, to accessing their purchase history, and going through the troubleshooting process. Find out how hiring a super agent can keep your customers happy.
Let just imagine that you bought a smartphone from a acclaimed tech brand, but found out it was not working quite right. You immediately make a call to the company, expecting a long customer service process where you will be bounced from one call center agent to another before you finally find the right person who can address your issue. However, you are quickly connected to a friendly and intelligent agent who calmly assures you that your problem will be resolved. The agent is able to do everything- right from confirming your identity, to accessing your purchase history and walking you through the process of troubleshooting. Continue reading →
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