7 Step Guide to Monitoring Call Quality

Are you are not getting results from your call center? Here is a seven-step guide you can use to monitor and improve your call quality.

Do you remember the last time you called a customer service desk? Do you recall hearing a brief message that went something like “This call will be recorded for quality assurance” before the call started? Most likely you would have gone past this message, not thinking too much about it.

So, why do companies monitor and record the random phone calls that take place between customer service reps and customers? What are the actions that a company should take based on the conversations it observes? Let us find out the answer to these questions and explore why call quality is critical to customer service call centers.
Continue reading

5 Reasons to get your Website Translated

Is your business website only in English? Its time to invest in website translation services and reach out to a larger audience in their native language. Here are five reasons to get your business website translated.

You can compare your business website to the window display of a shop. What prospective customers see through the window will have an integral role to play in the development and success of your business. Breaking language barriers between you and your customers will increase the possibility of taking your business to the international level. Getting the content in your website translated is the first step in gaining customers from other countries. A recent research has shown that in order to reach 87% of Internet users, you would need a minimum of 10 languages. Just imagine how much your business can gain by translating your business website into just 3 or 2 languages.

Still thinking if you need to invest in website translation? Here are five reasons why website translation should be a top priority for your business.

Continue reading

Five Ways Outsourcing Can Accelerate Your Enterprise’s Mortgage Processing

From improvements in customer satisfaction and company management to quick turnaround time and better loan processing, outsourcing mortgage loan processing can be beneficial in more than one way.

Do you recall the US housing crisis from 2006 to 2009? Yes, that crisis changed the way banks approved their mortgage loans. Banks were forced to become stricter with the approval of loans. Before the occurrence of the housing issue, the average borrower paid 20% of their down payment versus today when borrowers pay only 5%. This has a huge impact on the operational costs and profit of a mortgage lending company. Is it possible for mortgage processing to be done at a lower cost so that the bank or the lender can focus their resources on improving their services?

Yes, outsourcing can eliminate the burden of mortgage processing and other time-intensive tasks that a mortgage company handles. Also, lenders are not the only ones to benefit from outsourcing. Big banks, small banks as well as mortgage brokers can also benefit greatly from outsourcing. Here are five ways how outsourcing mortgage processing can help your business.

Continue reading

Three Big Benefits of Route Optimization for Your Shipping Enterprise

Sharp reduction in costs, on-time deliveries and happy customers are the three biggest benefits that a shipping enterprise can gain from outsourcing route optimization services. Read this blog post to find out more.

Did you know that route optimization can streamline your processes, minimizes fuel costs and improve the overall efficiency of your business? Almost any type of shipping enterprise can benefit greatly from route optimization as it can help any logistics organization to make fast and accurate deliveries and fulfill consignee demands.

The science behind route optimization is simple. Computer algorithms and analytics are used to identify the most efficient route for a delivery based on variables like distance, traffic congestion, closest drivers, turns and intersections. With the route easily determined, the fleet manager of a shipping enterprise will be able to automatically assign routes.

Continue reading

5 Uses of Bounding Boxes

Read this blog post to find out how bounding box annotations are used across various fields.

Did you know that bounding boxes is currently the most popular image annotation method that is used in machine learning? Yes, it’s true! Bounding boxes annotators can outline a given object in a box as per the given machine leaning project requirements. This annotation method is the cheapest and lowest time taking methods amongst others. Bounding box is much needed in object classification of images and to localize images for computer vision. It can also be used for semantic segmentation like retail clothing, autonomous vehicle driving, satellite imagers and furniture detection to name a few.

Let us explore the different uses of bounding boxes image annotation and how it used for object detection and classification in various fields.

Continue reading

Differences and Similarities Between Accounting and Bookkeeping

Understanding the differences and similarities between bookkeeping and accounting can help you figure out if your enterprise will require bookkeeping or accounting or even both.

Both accounting and bookkeeping are important business functions, but there is a sharp distinction between them, although they do have similarities. Do you know the difference? If you hail from a non-commerce background, it may not be easy to differentiate between bookkeeping and accounting. It is important to understand the difference and similarities as you can understand what you will be paying for when outsourcing these services. While your business may require both the services, the scope of bookkeeping and accounting is similar and different to a certain extent.

Keep in mind that bookkeeping is the stepping-stone of accounting. To keep it simple, remember that accounting is more in-depth and analytical when compared to bookkeeping. Bookkeeping is only a part of accounting and is used to create a base for accounting.

Continue reading

Advantages and Disadvantages of Using CAD

Weighing the advantages against the disadvantages of using CAD for your designs can give you a clear picture if you should use CAD for your business.

CAD or computer-aided design is a creative design process that is carried out by using a computer. The CAD design program is widely used for precise technical drawings. For the design to be precise, CAD requires a combination of tools and mathematical equations. For a person who is not trained in the usage of CAD, it is difficult to get started. This is where outsourcing CAD services can help. Before you outsource CAD services, you may want to weigh the advantages against the disadvantages of using CAD.
Continue reading

5 Tips for Editing YouTube Videos

Increase the number of viewers for your corporate videos, by investing in YouTube video editing services. Read about five handy YouTube videos editing tips.

Today, YouTube is no longer a simple video hosting site, but a mega-corporation that provides entertainers and organizations of all categories the opportunity to create content. If your enterprise wants to jump onto the YouTube bandwagon, there are a few video-editing skills that you should be aware about.

To make your YouTube video engaging for viewers/customers, your video should have a balanced mixture of content and quality. While your enterprise does not need to invest thousands of dollars worth of equipment, you would need to simply understand the basics of film recording and editing. This knowledge will give your viewers an engaging and visually appealing viewing experience.

Continue reading

5 Key Benefits of Transcribing your Videos

Getting transcripts for your videos is a great way to increase user experience, improve SEO, broaden your reach and accommodate more users. Read this blog post to find out about the five key benefits of getting your videos transcribed.

Did you know that every day, over hundreds of millions of hours of videos are watched by over a billion online users across the world? Yes, it’s true. From simple how-to videos to detailed product review videos, the consumers of today are using videos as their primary source of entertainment and informational requirements. This is why it is no surprise that the popularity of online videos has catapulted exponentially in the past few years, with no indication of it subsiding. Whether you are a leading enterprise, a video blogger or a marketing professional, getting your video supplemented with a transcript, is an easy way to increase the value of your content.

Here are some key reasons why you must consider transcribing your videos before posting them online.

Continue reading

Six Uses of A 3D Medical Animation

3D medical animation are versatile animations that can be used explain concepts to patients, market drugs to medical professionals, compel investors to invest on a medical device or offer training to new physicians. Read this blog post to find out how a 3D medical animation can be used in multiple ways.

3D medical animation is playing an important role in the healthcare industry, with 2019 poised to be its biggest year yet! More and more hospitals and medical professionals have started realizing the benefits that 3D medical animation can bring to education, patient communication and marketing. Recent research by grand View Research has predicted that the global market for 3D medical animation will increase to a whopping $514 million USD by the year of 2024.

3D medical animation has the capability that other forms of visual communication do not. When compared with photographs or illustrations, 3D medical animation can depict movement, which can be slowed down, increased or adjusted in any way. Animations offer better flexibility than videos. Animations can be used to show things that a video cannot. A hypothetical scene can be easily created with an animation.

Here are six ways a 3D animation can be used.

Continue reading