How to Retain your Customers through Customer Support?

While catching the attention of new customers can be a battle, retaining existing customers can be an even more hard-to-achieve feat.  With high expectations and demands for premium quality services, customers of today are very difficult to impress.  Additionally, online social media sites like Twitter and Facebook have made it hard for companies to survive, as with comments/feedback from customers, a company’s reputation can either be lifted up or broken down. So, how do you retain your customers and keep them happy? The best way to build solid customer relationships and increase your brand loyalty is to establish effective communication channels between you and your customers.

If this does not fall under your area of expertise, you can always try outsourcing to a customer support company like Outsource2india. An experienced service provider will know which customer retention strategies to use based on the nature of your business. With quality email, chat and call services, you can be sure of your customers enjoying a pleasant experience across your delivery centers.

Customer retention services

The following is a list of some of the customer care and retention services that you can offer your customers by outsourcing:

  • Providing 24/7 toll free customer care
  • Cross-selling and up-selling programs
  • Quick resolutions of complaints and other issues
  • Providing billing information
  • Answering to investor account inquiries Continue reading

Top Five Trends in Call Center Services

Over the years, trends in the call center industry have always been changing. This is because of the constantly changing expectations of customers. Today’s customers are more demanding and they want vendors to be more accountable. For example, telemarketing which was immensely popular in the past is no longer an attractive option, as the customers of today prefer being contacted through an email or via an application on their Smartphone. Call centers have to come with new strategies if they want to attract new customers and retain existing ones. Read on to know more about the top five trends in call center services:

1. Cloud computing

The use of cloud computing in customer services is one of the newest trends in the field. Whether it is telemarketing or customer service, customers want their project to be handled with the latest in technology. With the aid of cloud computing, BPO companies can cut down on server costs, complete work efficiently and enjoy cost benefits. For call center companies, this trend is preferable, as they can provide high quality customer support, at a low cost.

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