Does your business have a social presence on Facebook, Twitter or YouTube? Do you want to find out what your customers are saying about your product/service? Yes, it is now possible to keep a constant tab on your customers and find out what they are saying with social media monitoring services. Social media monitoring refers to the process of sorting through huge volumes of data gathered from popular social media platforms and then extracting customer feedback about your brand, product or service.
What happens during social media monitoring?
Leading service providers like Outsource2india use an effective three step process during social media monitoring. This includes: