Universal agents are equipped to do everything – right from confirming the identity of the customers, to accessing their purchase history, and going through the troubleshooting process. Find out how hiring a super agent can keep your customers happy.
Let just imagine that you bought a smartphone from a acclaimed tech brand, but found out it was not working quite right. You immediately make a call to the company, expecting a long customer service process where you will be bounced from one call center agent to another before you finally find the right person who can address your issue. However, you are quickly connected to a friendly and intelligent agent who calmly assures you that your problem will be resolved. The agent is able to do everything- right from confirming your identity, to accessing your purchase history and walking you through the process of troubleshooting. Continue reading →
Super-agent services can help your business benefit from a higher ROI, increase in productivity and higher compliance. Find out why your business needs super-agent services in 2019.
With the era of digital transformation, call centers have come a long way ahead. As we step into an age where customers require and expect quick responses to their queries, call centers have to take quick steps to use the effectiveness of virtual customer service technology and self-service. Call center agents should be able to handle the complex, crucial and emotional interactions of customers. Even though machines are replacing human interactions, customers will still need to talk to actual humans when there is an issue.
This has brought about the need for customer service professionals and call center agents to reduce expensive repeat contacts, minimize damaging customer churn and focus more on offering a rich customer experience that self-service digital functions simply cannot offer. With the playing field being levelled for businesses with regards to pricing and products, customer service will now be a key differentiator for brands who want to maximize on their profits and succeed in competitive business environment.
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