Universal agents are equipped to do everything – right from confirming the identity of the customers, to accessing their purchase history, and going through the troubleshooting process. Find out how hiring a super agent can keep your customers happy.
Let just imagine that you bought a smartphone from a acclaimed tech brand, but found out it was not working quite right. You immediately make a call to the company, expecting a long customer service process where you will be bounced from one call center agent to another before you finally find the right person who can address your issue. However, you are quickly connected to a friendly and intelligent agent who calmly assures you that your problem will be resolved. The agent is able to do everything- right from confirming your identity, to accessing your purchase history and walking you through the process of troubleshooting.