Why Choose India for Offshore Call Center Services?

In the recession are you seeking a way to improve customer relations and expand customer bases in a cost-effective way? Why not consider outsourcing your customer support to India? India has been the favorite call center outsourcing destination for many countries, because of the numerous benefits that the country offers.

Here are a few reasons why you must choose India for offshore call center services:

Wide range of call center services

Indian call centers have expertise in providing voice, email and chat support. So whether you require inbound support, outbound customer support or live chat support, your Indian vendor can provide you with the exact service you require. India is a one-stop shop for all your customer support requirements. By partnering with an Indian call center company, you can get access to all these services and more:

Inbound call center services

  • Phone answering services
  • Order taking services
  • CATI services
  • Disaster recovery services
  • Appointment setting services
  • Lead generation services
  • Telemarketing services
  • Chat support services
  • Cold calling services
  • Email support services
  • Outbound call center services
  • Technical helpdesk services

Time-zone advantage

The geographical location of India has given Indian call centers a time-zone advantage. The 12-hour time difference between India and companies in the US, have enabled Indian call centers to provide 24 hour customer support. Choose India for customer support and provide your customers with 24/7 support all through the year.

Call center technology and infrastructure

Indian call centers are equipped with the latest in call center technology and infrastructure, so with an Indian vendor, you can be assured of quality customer support. At an Indian call center, you can get access to:

  • 100% recording
  • Real time reporting
  • High-speed internet facilities
  • Best-of-breed telecom infrastructure

Skilled call center agents

India has a large number of IT literate and English-speaking professionals. Indian call centers hire only the best agents after conducting intensive tests to find the most ideal candidates. All new call center agents are given extensive training on their voice and accent before they are allowed to take calls. You can be assured that your customers will be spoken to in courteous manner and that all your calls will be handled in an efficient manner.

Low operating costs

You can save more than half of your current operating costs, by choosing India for customer support.  You can utilize your resources on your core business, while staying assured that your customers are receiving quality customer support. Choose India for call center services and get access to customer support at a low operating cost.

Make a decision to outsource customer support to India and start reaping the benefits that India offers.

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